Frequently Asked Questions

General Questions

• What exactly do you do?
  ‍
  We help UK businesses get their IT foundations properly sorted. This includes email and domain security, access management, backups, cloud cost optimization, security implementations, and setting up proper processes for onboarding and offboarding. Think of us as your IT department for specific expertise — or your entire IT function if you don't have one.
• Who do you work with?
  
  We work with businesses across the UK — from growing teams without dedicated IT to established companies who need specialist expertise in cloud, security, or infrastructure. Due to existing commitments, we're unable to work with VoIP or telephony providers.
• Do I need to be technical to work with you?
  
  We're comfortable at any level. We can speak plain English with founders or dive deep with your technical team.

Pricing & Packages

• How much do your services cost?
  
  Our pricing depends on what you need. One-off projects are priced individually based on scope. Ongoing support runs on a monthly retainer basis. Our services start from £25, and we’ll give you a clear quote after understanding your needs during the free initial consultation.
• Do you offer a free consultation?
  
  Yes! We offer a free initial call where we’ll discuss your current setup and outline what we think the priorities are. No pressure, no obligation.
• Is there a minimum contract length?
  
  No. For ongoing support, there’s no minimum commitment. You can cancel or pause anytime, and resume support whenever you need us. We want to be there when you need us, not lock you into contracts.
• Do you charge for the initial audit?
  
  The first call where we discuss your setup is completely free. If you want a detailed written audit with a comprehensive action plan, that would be a paid project, which we’ll quote for you.

How We Work

• Do you work remotely or on-site?
  
  We work 100% remotely, which keeps costs down and means we can help businesses anywhere in the UK. Most IT work today can be done remotely, and it’s more efficient for everyone.
• Do you work outside the UK?
  
  We focus on UK businesses because we understand UK-specific requirements like GDPR, data protection laws, and local business needs.
• What's included in ongoing support?
  
  Ongoing support includes regular check-ins, proactive monitoring, answering questions as they come up, implementing improvements, troubleshooting issues, and helping you plan for growth. You get peace of mind that someone’s keeping an eye on your IT foundations.
• How quickly can you respond to issues?
  
  For clients on ongoing support, we typically respond to questions within a few hours during UK business hours.
• Can you work with our existing IT contractor or staff?
  
  Absolutely. We’re happy to work alongside existing IT people or contractors. We can either complement their work by focusing on specific areas (like security or cloud costs) or collaborate on larger projects.

Technical Details

• What cloud platforms do you work with?
  
  We specialize in Google Cloud Platform (GCP) and Amazon Web Services (AWS). Whether you’re running infrastructure, need cost optimization, or want better security practices, we’ve got you covered.
• What email and productivity tools do you support?
  
  We work with both Google Workspace and Microsoft 365. We can help with email security, proper setup, access management, and making sure your systems work smoothly together.
• What if we're already using different tools?
  
  No problem. We’ll work with what you have and help optimize your existing setup. If there are better alternatives, we’ll recommend them, but we won’t force you to change everything.

Getting Started

• What's the process for working with you?
  
  Simple:
  1. Book a free call where we discuss your current setup
  2. We create a clear plan of what needs attention, starting with quick wins
  3. We implement the solutions (either as a one-off project or ongoing support)
  4. For ongoing clients, we stay available as your infrastructure evolves
• What information do you need from us to get started?
  
  Just a general overview of your current setup – what tools you use, how many people are on your team, and what concerns you have. We’ll figure out the details together during our initial chat.
• How long does it take to see results?
  
  Many improvements are quick wins that take days, not months. For example, email security fixes can be done in a few days. Cloud cost optimization often shows savings within the first month. We prioritize things that make immediate impact.
• What if we've never had proper IT setup before?
  
  That's fine — we'll build things properly from the ground up. But we also work with companies who have existing infrastructure and need specific improvements or expertise.