Frequently Asked Questions

It depends on what you need. Ongoing support starts from £25/month for simple monitoring through to bespoke retainer arrangements for larger or more complex setups. One-off projects are scoped and priced individually. We offer a free initial consultation so you can get a clear sense of costs before committing to anything.

Yes. We offer a free, no-obligation initial consultation. We'll listen to what you're dealing with, ask a few questions, and let you know whether we can help and roughly what it would involve.

No. We don't believe in locking clients in. Monthly retainers run month-to-month. If you're not getting value, you should be free to leave — and we'd want to know why.

Once you've agreed to work with us, a basic discovery review is included at no extra cost as part of getting started. A formal IT Security Audit & Healthcheck — a structured review of your infrastructure, access controls, and configurations — is a paid engagement, but the cost is credited against any follow-on work.

Yes. The vast majority of what we do can be done remotely, and for most clients that's faster and more convenient.

Yes, currently. We're UK-based and work exclusively with UK businesses. That keeps things straightforward — same timezone, same legal framework, same working practices.

Yes. We offer ongoing retainer arrangements as well as ad-hoc project work. If you want someone keeping an eye on things and available when something comes up, a monthly retainer is usually the right fit.

For critical issues — systems down, security incidents — we aim to respond same business day. For standard queries and non-urgent work, one business day. These are targets, not contractual commitments; specific SLAs can be agreed as part of a retainer arrangement. We set clear expectations upfront so there are no surprises.

Yes. We're used to working alongside in-house IT teams, other MSPs, and freelance IT support. We're not territorial about it — we focus on the areas where we're adding value and work around whatever's already in place.

We primarily work with Google Cloud Platform (GCP) and Amazon Web Services (AWS). Other platforms can be supported depending on the specifics — get in touch and we'll let you know.

Yes, both. Whether you're on Google Workspace, Microsoft 365, or a mix of tools, we can work with your existing setup.

We evaluate each situation on its own merits. If you're using tools or platforms we haven't listed, tell us what you're working with and we'll be straightforward about whether we can help.

Usually: a discovery call to understand your situation → a brief audit of your current setup → a clear proposal with scope and pricing → implementation. We try to keep the pre-work light and get to the useful stuff quickly.

A general overview of your current setup and the main things that aren't working well. We'll ask for access credentials and technical details once we've agreed scope — not before.

Quick wins — fixing email deliverability, identifying obvious security gaps, getting monitoring in place — can often be done within days. Larger infrastructure projects take longer, but we aim to deliver incremental value throughout rather than making you wait for a big reveal.

That's actually a good place to start — no bad habits to undo. We can help you build a clean, well-structured foundation from the ground up. Greenfield projects are something we enjoy.